If in the meanwhile a user joins, timer resets again until agent is left alone. If after this configurable window (30 seconds) RC is still the only user in the call, exits and then marks the call as 'ended'. RC bot stays in the call, and when it is the only user in the call, waits for a configurable time period (e.g. How to know if a call has ended? RC itself joins with an agent account all new calls (a bot, by simply following the relevant link generated in 1, and applied in 2). So when users click, they join the last running call if it is still on, or create a new call link is generated (see 1), if the call has ended. a room.Ĭall button always follows last call link in chat, generated in step 1. This way, if you add a guest ONCE in a call (share the link manually with someone), he doesn't have a permanent link for all the future calls initiated from the specific chat, e.g. Unique link could be in the form of 'RC deployment ID + room id + random new token for each call', hashed. So I do not understand the difficulty of sharing a link among people that are in a common chat tbh. Like it is already done: When there is a call, the link is right there, in the chat and people click and open it. When a new call is generated, the link is posted as a message in the chat so that everyone in the chat has it. How user will get same Jitsi call if every single user will get different Jitsi room name? In that case there will be set of different rooms (calls, conferences) with only one participant.

Rocketchat jitsi